Customer Care

 About Us

Welcome and thank you for shopping at OfficialMovieCostumes.com! Whether you are looking for a costume or accessory for Halloween or your next children’s birthday party, we are your first choice for quality costumes at a great price.

OfficialMovieCostumes.com understands that being able to find the product that you want, purchase it at the best price available and receive it on time are all vital factors in your buying decision. We offer the largest variety of costumes, masks and accessories available. We shop the competition daily so that you don't have to! You can feel confident that you are receiving the best possible price with each product that you purchase. Last but not least, OfficialMovieCostumes.com has partnered with UPS to make sure that your products are delivered safely and on time with a wide selection of delivery options to your home or office.

110% Price Match Guarantee

OfficialCostumes.com is committed to offering you the largest selection of costumes at the best prices on the internet. If you find a lower price on another website within 14 days of your purchase from OfficialCostumes.com, we’ll refund you 110% of the difference.

How does our 110% price match guarantee work?
Place your order and then email us with the following:

  • Your OfficialCostumes.com order number.
  • The website address of the site where you found the lower price.
  • The total price to purchase the product, including shipping charges and taxes.
  • The item name and number at the competitor’s website.
  • Our customer service team will verify the lower price and if applicable refund 110% of the difference to the original form of payment.

Please note the following restrictions:

  • You have 14 days from the purchase date to reply back with a lower price.
  • The product must be an exact match to the one we carry and be in-stock and available for purchase at the other website.
  • The shipping and handling charges and sales tax will be included in determining the price difference.
  • In-store pickup discounts will not be included when determining price differences.
  • Promotional codes or other discounts from the other website will not be included in determining the price difference.
  • The product must be new and in its original packaging.
  • The item cannot be an auction site.
  • The price match guarantee does not apply to Group Sales.
  • The price match guarantee does not apply to items designated as ‘Clearance’ or '50% Off' on another site.

Size Chart

Please CLICK HERE to view our size chart.

Here is our video which shows our costume selection and our different quality types.

 

Contact Us

Live Chat Software

Chat: We are here to answer all your costume questions. Start chatting by simply clicking the ‘Live Help’ icon above and submitting the required information.  

If there are chat specialists available the icon will be green and will display ‘online’. If chat is not available the icon will be gray and will display ‘offline’.

Customer Service: CustomerService@OfficialMovieCostumes.com

Returns: Returns@OfficialMovieCostumes.com

Toll Free 800 Number: 877-800-6897

Mailing Address:

OfficialMovieCostumes.com

4875 White Bear Parkway

White Bear Lake, MN 55110

Online Chat Hours:

  • Monday - Friday: 8:00 AM - Midnight Central Time
  • Saturday: 10:00 AM - 6:00 PM Central Time
  • Sunday: Closed

Call Center Hours of Operation:

  • Monday - Friday: 7:00 AM - 6:30 PM Central Time
  • Saturday: Closed
  • Sunday: Closed

Email Support Hours of Operation:

  • Monday - Friday: 7:00 AM - 6:30 PM Central Time
  • Saturday: Closed
  • Sunday: Closed

Shipping Information

SHIPPING: All In-Stock items are shipped within 24 hours. Shipping costs vary by product. Please review your shopping cart for actual shipping charges. In order to find out the exact shipping charges add the items you wish to order into your shopping cart and enter your zip code and hit apply. All Special Order items ship within 5-7 business days depending on availability.

Exchange and Refund Policy

Please CLICK HERE to view our exchange and refund policy.